> ## Documentation Index
> Fetch the complete documentation index at: https://help.usesheer.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reconnect your account

> Your Instagram, TikTok or YouTube shows Reconnect required or Missing permissions. Reconnecting takes a minute.

> [!NOTE]
>
> Use a laptop or desktop computer.

## Why you need to reconnect

Sheer keeps your account connected by refreshing its access automatically. The platform stops accepting that access when you:

* change your password,
* remove Sheer from your connected apps on Instagram, TikTok or Google,
* or the platform let the access expire on its own.

A brand you work with may also ask you to reconnect because your profile shows **Reconnect required** on their side. The fix is the same.

## Reconnect

**1. Open your Integrations page**

Go to [app.usesheer.com/settings/sheer\_user/integrations](https://app.usesheer.com/settings/sheer_user/integrations). If you're logged out, enter your email and the 6-digit code we send you. Sheer has no passwords.

Accounts that need attention show **Reconnect required** or **Missing permissions**.

![The Integrations page showing an Instagram account with a Reconnect required badge](https://mintcdn.com/sheer-5e63a357/ZpTp3ARtd-gBv_uu/images/integrations-instagram.png?fit=max\&auto=format\&n=ZpTp3ARtd-gBv_uu\&q=85\&s=fd6ef506759b3c438e476965dcac43d2)

**2. Click the Connect button for that platform**

Use the same button you connected with the first time:

* **Connect with Instagram** if you connected with Instagram login.
* **Connect with Facebook** if you connected through a Facebook Page.
* **Connect with TikTok** or **Connect with YouTube**.

Not sure which Instagram login you used? If your account is listed under **Instagram (Facebook)**, use Facebook. Otherwise use Instagram.

**3. Log in and approve every permission**

Log in with the same social account as before. Keep every permission enabled, then click **Allow**, **Authorize** or **Continue**.

> [!WARNING]
>
> Reconnecting with a different social account creates a new profile instead of fixing the old one. Double-check the account name on the login screen.

## How to know it worked

The badge next to the account changes to **Connected** and the page shows a confirmation. Your stats catch up within a few minutes. Brands you work with see the new status right away.

## Still not working?

* **The badge still says Missing permissions.** You turned off a permission during login. Instagram: [turn insights access back on](https://help.usesheer.com/troubleshooting/instagram-data-not-showing.md). TikTok or YouTube: reconnect again and keep every permission enabled.
* **A different account connected.** [Connect the right Instagram account](https://help.usesheer.com/troubleshooting/wrong-instagram-account.md), or use **Switch account** on the TikTok login screen.
* **Instagram isn't sending you a login code.** See [Not receiving emails from Instagram](https://help.usesheer.com/troubleshooting/not-receiving-emails-from-instagram.md).
* **You can't log in to Sheer.** Sheer has no passwords. Enter your email on the login page and use the code we email you. Check spam if it doesn't arrive.
* **Anything else.** Email [support@usesheer.com](mailto:support@usesheer.com) with your username on the platform.


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