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Sheer reads a creator’s stats directly from Instagram, TikTok or YouTube. That only works while the creator’s connection is healthy. The badge next to each creator tells you where it stands. Hover over it for details.
Only the creator can connect or reconnect their own account. You can see the status, but not fix it on their behalf.

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What to send a creator

Send the creator the guide that matches their badge. The guides are written for creators, take a few minutes, and work on a laptop or desktop. A message you can copy:
Hi! Your profile on Sheer shows “Reconnect required”, so we can’t see your latest numbers. Could you reconnect? It takes a minute on a computer: help.usesheer.com/troubleshooting/reconnect-your-account. Thanks!

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After the creator reconnects

The badge updates as soon as they finish. Recent posts and profile stats appear within a few minutes. Older content and full insights follow within a day. On TikTok, reach and full insights for a video arrive 24 to 48 hours after it’s posted, so very recent videos look incomplete at first.

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Instagram connected via Facebook

Creators can connect Instagram with either Instagram login or Facebook login. Facebook login additionally gives you repost counts and story link clicks. If those numbers matter for your campaign, point the creator to help.usesheer.com/connect/instagram-via-facebook.