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Use a laptop or desktop computer.

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Why you need to reconnect

Sheer keeps your account connected by refreshing its access automatically. The platform stops accepting that access when you:
  • change your password,
  • remove Sheer from your connected apps on Instagram, TikTok or Google,
  • or the platform let the access expire on its own.
A brand you work with may also ask you to reconnect because your profile shows Reconnect required on their side. The fix is the same.

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Reconnect

1

Open your Integrations page

Go to app.usesheer.com/settings/sheer_user/integrations. If you’re logged out, enter your email and the 6-digit code we send you. Sheer has no passwords.Accounts that need attention show Reconnect required or Missing permissions.
The Integrations page showing an Instagram account with a Reconnect required badge
2

Click the Connect button for that platform

Use the same button you connected with the first time:
  • Connect with Instagram if you connected with Instagram login.
  • Connect with Facebook if you connected through a Facebook Page.
  • Connect with TikTok or Connect with YouTube.
Not sure which Instagram login you used? If your account is listed under Instagram (Facebook), use Facebook. Otherwise use Instagram.
3

Log in and approve every permission

Log in with the same social account as before. Keep every permission enabled, then click Allow, Authorize or Continue.
Reconnecting with a different social account creates a new profile instead of fixing the old one. Double-check the account name on the login screen.

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How to know it worked

The badge next to the account changes to Connected and the page shows a confirmation. Your stats catch up within a few minutes. Brands you work with see the new status right away.

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Still not working?

  • The badge still says Missing permissions. You turned off a permission during login. Instagram: turn insights access back on. TikTok or YouTube: reconnect again and keep every permission enabled.
  • A different account connected. Connect the right Instagram account, or use Switch account on the TikTok login screen.
  • Instagram isn’t sending you a login code. See Not receiving emails from Instagram.
  • You can’t log in to Sheer. Sheer has no passwords. Enter your email on the login page and use the code we email you. Check spam if it doesn’t arrive.
  • Anything else. Email support@usesheer.com with your username on the platform.