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Welcome to the Sheer Creator Help Center. Pick the guide that matches where you are.

New to Sheer?

Create your account

Sign up with your email and verify it. Takes two minutes.

Connect your accounts

Link Instagram, TikTok and YouTube so Sheer can read your stats.

Complete your profile

Add your categories, contact details and pricing so brands can find you.

Create a mediakit

A live-updating mediakit you can share with brands.

Something stopped working?

What does my connection status mean?

Connected, Missing permissions or Reconnect required. Find the right fix.

Reconnect your account

Your login expired or you changed your password. Reconnect in a minute.

Instagram data not showing

Instagram is connected but your stats are empty. Turn insights back on.

Wrong Instagram account connected

You have several Instagram accounts and Sheer picked the wrong one.

Need more help?

Email us at support@usesheer.com. Include the email you use to log in to Sheer and the social account you’re having trouble with.