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Before you start

  • Use a laptop or desktop computer.
  • Have your TikTok login ready. If you log in with a code sent to your phone, keep your phone nearby.

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Connect

1

Click Connect with TikTok

During onboarding, click Connect next to TikTok on the Connect your social accounts screen. Later, use Connect with TikTok on your Integrations page under TikTok.You’re sent to TikTok.
2

Log in and check the account

Log in to TikTok. If TikTok shows an account that isn’t the one you want to connect, click Switch account and log in with the right one.
3

Authorise Sheer

TikTok lists what Sheer will be able to read: your profile, stats, videos and insights. Keep everything enabled and click Authorize.
If you remove any of the permissions, Sheer can’t sync your account. It will show as Missing permissions.

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How to know it worked

On your Integrations page, your TikTok account appears under TikTok with a Connected badge. Your profile and recent videos show up within a few minutes.
TikTok releases reach and full insights for a video 24 to 48 hours after it’s posted. New videos show up right away, but their stats fill in over the following two days.

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Still not working?

  • Reach or insights are missing on a new video. That’s normal. TikTok releases them 24 to 48 hours after posting. Check back in a day or two.
  • The wrong account connected. Open TikTok, go to Settings and privacy, Security and permissions, Apps and services and remove Sheer. Then connect again and use Switch account on the TikTok login screen.
  • The account shows “Missing permissions”. Connect again and keep every permission enabled.
  • Anything else. Email support@usesheer.com with your TikTok username.