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Every social account you’ve connected shows a status badge on your Integrations page and in the Connection status column on My creators. Brands and agencies see the same badge next to your name. Hover over it for a short explanation and a button that takes you to the fix.
A Reconnect required badge with its hover card open, explaining the problem and offering a Reconnect Instagram button
Only you can connect or reconnect your own accounts. A brand or agency that works with you can see the status but can’t fix it for you.

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Stats look wrong or out of date?

  • Connected, but a post is missing. Posts update daily. Content from the last few hours may not be in yet.
  • TikTok reach or insights are missing on a recent video. TikTok releases reach and full insights 24 to 48 hours after a video is posted.
  • Connected, but Instagram stats are empty. Check for Missing permissions first. If the badge says Connected and the stats are still empty after a day, email support@usesheer.com.