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This usually happens when several Instagram accounts share the same login, and Instagram authorised the one you were logged in to rather than the one you meant.

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Option 1: Change account on the Instagram login screen

1

Open your Integrations page

Go to app.usesheer.com/settings/sheer_user/integrations and click Connect with Instagram.
2

Switch to the right account

On Instagram’s authorisation screen, click the three dots in the top-right corner and choose Change account. Log in with the account you want to connect.
3

Keep both permissions on and click Allow

See Connect Instagram for the full flow.
If Instagram keeps picking the same account, open instagram.com in your browser, log out, log in with the right account, and try again.

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Option 2: Connect through Facebook and pick the account

Login with Facebook lets you tick exactly which Instagram accounts to connect, as long as each one is linked to a Facebook Page you manage. Follow Connect Instagram via Facebook.

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Removing the wrong account

A wrongly connected account doesn’t block the right one. If you’d like it removed from your Sheer account, email support@usesheer.com with the username to remove.